Refund policy
Domestic (U.S.) Customers
Products purchased through an authorized retailer must follow the return policies of the retailer and cannot be returned to GoLabs directly. Products purchased through our website are subject to the terms and conditions below:
Returns and Cancellations
Returning Products within 14 Days of purchase: Any product purchased can be returned within 14 days for a refund to the original method of payment. The customer will be responsible for return shipping costs. Any products that have been lightly used out of the box will carry a restocking fee of up to 50% if returned within 14 days after purchase. Returns will not be accepted for any products that show abnormal wear & tear or physical damage.
We will issue a refund using the same payment method you used originally. The return will be issued once the product has arrived back at our warehouse and has been inspected to determine its condition. This usually takes 1-2 business days after receiving the item.
Follow these steps to return products within 14 days of purchase:
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Click Here to fill out a Return Request Form.
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Pack the Product in original packaging or sturdy box to ensure the Product will be returned without damage. For original packaging, this must include the styrofoam inserts.
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Clearly write the RMA# on the box in large letters.
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Ship the product to:
GOLABS RETURNS
2201 LUNA RD
CARROLLTON TX 75006
Once we receive and inspect the Product, we will process the refund within 2 to 3 business days.
Return Eligibility: Ship your unused product within 14 days of order reception in the original box for eligibility.
Damaged Products: Incorrectly packaged products leading to damage incur repair costs and return shipping, rendering them ineligible for return or a restocking fee.
Cancellations: Order information is transmitted to our fulfillment centers every morning (Eastern Standard Time), hence, any requests for order cancellations must be initiated on the same day before 4pm CST. If the item is already fulfilled we cannot cancel even on same day requests.
Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return if there is no tracking.
Returns Mechanics, COD and Timing: Please contact a member of our customer support team using the “Contact Us” form. We will notify you at the email address on file when we process your return. Most refunds show up to your payment card or payment account within 72 hours of processing (or on your next paper statement).
Refused Shipments: If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a fee to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less shipping costs. Please note, in order to receive a refund, you must notify GOLABS of any shipment refusal. Failure to do so will cause a significant delay in the receipt of your refund for any refused items.
Items Damaged in Transit: If your item arrived damaged, please submit a claim through Route. If you did not purchase route shipping insurance please make a damaged package claim with UPS at https://www.ups.com/us/en/support/file-a-claim.page. Damaged or missing package claims must be filed within 7 days of delivery date
Tracking Your Package: Using the tracking number provided in your order confirmation email you can check the status of your delivery with the carrier. Please see our Shipping Restrictions below for more information.
Items Returned while in Transit: If you wish to cancel your order after it has already been processed, please contact us to let us know. Once we have the shipment re-routed and received back to our warehouse we will process the refund (minus the return shipping costs and 10% restocking fee).
In some situations, the product may end up being delivered after the cancellation request. If that is the case, it is the buyer's responsibility to return the product back to our warehouse for restocking.
Shipping restrictions
GoLabs.com will not accept product or product part orders being shipped to Canada, Puerto Rico, Hawaii or Alaska.
P.O. boxes
GoLabs can not ship to a U.S. Postal Service post office box. Please provide an actual street address.
APO/FPO addresses
GoLabs cannot ship to APO/FPO addresses.
Commercial mail boxes
GoLabs cannot ship to a commercial mailbox similar to a Mail Boxes Etc®. Please provide an actual street address.
Undeliverable packages
When the carrier returns these undeliverable packages to us we issue a full refund excluding shipping charges. Please allow 30 days for refund to your credit card account.
These undeliverable packages will not be reshipped. A new order must be placed for the item. Please review our Address Accuracy tips above before placing another order.
The decision to label a shipment as undeliverable is made by the carrier usually for one of the following reasons:
Incorrect address
If an address is incorrect or incomplete the package will be returned by the carrier. Please be careful when entering your address and proof read it for any mistakes before submitting your order.
Refused by recipient
If you are placing an order to send as a gift it may be refused by a recipient who is not expecting to receive a gift. You may want to let the recipient know that they should be expecting a surprise.